Once we have received your order we will send an electronic order confirmation to your e-mail address which you registered during your order process as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.
At the moment we only access credit card as solely payment method on our website ( www.thesognatore.com ) Squarespace facilitated all our transactions with Stripe, which is one of Squarespace Commerce’s supported payment processors. Stripe manages all of our banking transactions. Sognatore does not store any credit card numbers.
PAYMENT BY CARD
Pay with your Visa, AMEX or MasterCard (or all the other card payment methods which supported by Stripe) securely over the Internet. Your payment is handled by Stripe with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Sognatore may automatically cancel your order.
Promo Codes should be entered during the checkout process to be valid. Attempting to add a promo code after purchase will not be honoured. If there’s any questions regarding promo code usage, please kindly contact our customer service directly at firstname.lastname@example.org
All prices shown on the Sognatore website, www.thesognatore.com are excluded VAT. In case an order will be shipped to a delivery address outside of Hong Kong, please note that the VAT may apply depending on which country the product will be delivered to.
Please note that in case of an order is shipped to an delivery address outside Hong Kong, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that Sognatore has no control over these charges and, since these charges are different for different countries, Sognatore cannot predict their amount. Sognatore advises you to contact your local customs office or postal service for further information on on regarding.
Orders made in another person's name without the person’s consent, will be reported to the authorities. Sognatore holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel Sognatore to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.
Consumers have the right to return the order within 14 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact Sognatore in order to get an address to send the goods to. At the moment, Sognatore is not offering free returns for all orders, and all returned orders will offer store credit refunds. Store credit would be able to use in store wise in a year time after issued. If an item is damaged during transport, Sognatore should be contacted within 7 days for information about compensation.
Warranty term: Two year from the date of purchase. This warranty covers manufacturing defects on the watch itself (movement, case, crystal). Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, please use our contact form on the "contact us" page. In the e-mail you need to specify your name, address, order number and a detailed description of the issue. Finally, write ‘reclaim of purchase’ as subject of the e-mail or letter.
If Sognatore cannot find any defects described above, the product will be sent back to the customer.
Note that repair/replacements will be charged in the following cases, even during the warranty term.
Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.)
Failure or damage caused by unjustifiable repair or modification
Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake
Esthetical changes that occur during normal wear and tear and aging (minor scratches, etc.; on the case and/or crystal, alteration of the colour on the wristband and the peeling of the plating)
In case the retail store and the purchase date are not indicated on the warranty, or if this information has been rewritten
If the warranty is not submitted along with the watch.
Battery replacement will be charged even during the warranty term.
The case, dial, hands, crystal, watchband or other parts thereof may be replaced with substitutes if the originals are not available.
This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.
Sognatore has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the colour settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
DELIVERY AND CANCELLATIONS
Sognatore ships worldwide. Deliveries are made in cooperation with the postal services and their partners. You have the right to cancel purchases and return delivered goods by contacting Sognatore customer service team or using the contact form on our website within 14 days from receiving the goods, provided the goods are unpacked and in the same condition as when you received them. However, the customer is responsible for the risk for transporting the returned goods to Sognatore Hong Kong warehouse.
In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfil the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Sognatore formally by email, as a confirmation prove on this action. If a product has been discontinued Sognatore has the right to cancel the purchase and refund the paid amount to the customer. Sognatore will notify the customer of a replacement or equivalent products if available.
It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered, you shall also contact us within 14 days from receiving the product.
Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly. Same applies for returns. Defective products returned to Sognatore should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. Sognatore has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund. In the case that a returned product has no errors or faults, Sognatore will send the product back to the customer.
Sognatore responsibility for errors in connection to delivery is limited to existing conditions of sale. Sognatore bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
Sognatore shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Sognatore or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Sognatore.
The www.thesognatore.com website may include user generated content from for example social media applications. Sognatore does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.
RETENTION OF TITLE
All products remain in Sognatore property until full payment is made.
All frauds are reported to the authorities and Sognatore reserves the right to cancel the purchase if any suspicion is raised.
GOVERNING LAW AND JURISDICTION