When will my order ship?
After your payment is verified, it takes up to 48 hours to process and ship your order. This does not include weekends or holidays.
Purchases made after 9 am PST will not be shipped out until the next business day. If you order after 9 am PST on a Friday, your order will likely be shipped out on the following Monday.
How long would be the standard shipping time?
We are using Hong Kong Postal Service to ship out all of our orders and therefore our customer service angels will send you your order tracking number once the order is shipped after 2 business processing days.
Standard shipping time would take between 5 to 7 business days to complete. The whole shipping journey for our watches to you would take at most 10 business days to complete.
For further questions, please feel free to contact our customer service at anytime!
Would you support international shipping?
If there's an unique place you are not sure whether we can reach you? Please kindly email our customer service at CS@TheSognatore.com for more information.
What shipping carriers do you use?
We use local postal service to ship out our orders, your order should arrive within 7 to 10 business days after order shipped out.
Shipping method is defaulted but if you are looking for a faster shipping method. Please kindly contact our customer service at CS@TheSognatore.com
How are taxes and duties calculated?
For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.
For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.
Will I have to pay international taxes & duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Sognatore cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.